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Informacije o obrtu/trgovcu

Naziv: Skockane igre, obrt za proizvodnju, trgovinu i usluge, vl. Žarko Pintar, Rafe Barišića 4, 10040 Zagreb

Skraćeni naziv: Skockane igre, vl. Žarko Pintar

Sjedište: Rafe Barišića 4, 10040 Zagreb

OIB: 65340328857

E-mail: [email protected]

Kontakt telefon/mobitel: +385 97 600 4953

Banka: Zagrebačka banka d.d. Trg bana Jelačića 10, Zagreb

IBAN: HR9323600001103046806

SWIFT: ZABAHR2X

Ovi uvjeti korištenja obaveza su Trgovca, da sukladno odredbi čl. 57 st. 1 Zakona o zaštiti potrošača, obavjesti Kupca o zakonskim propisima prije nego oni sklope pravovaljani ugovor na daljinu. Cilj je da na jasan i svima razumljiv način Kupac dobije sve potrebne informacije važne za zaključenje, izvršavanje te raskid ugovora.

1. Opći uvjeti

Trgovac

Trgovac je obrt za trgovinu i usluge pod nazivom Skockane igre, obrt za proizvodnju, trgovinu i usluge, vl. Žarko Pintar, Rafe Barišića 4, 10040 Zagreb, koja posluje na internetskoj stranici skockane-igre.hr. Detaljnije informacije vidljive su na početku ovog teksta.

Kupac

Kupac robe je fizička osoba tj. posjetitelj web shopa koja pošalje narudžbu Trgovcu i plati ju posredstvom usluga web trgovine jasno navedenim na web stranici Trgovca. Također Kupac može biti i pravna osoba, obrtnik, Trgovac pojedinac ili fizička osoba koja obavlja poslovnu djelatnost.

Uvjeti korištenja čine dio ugovora sklopljenog na daljinu, zajedno sa specifikacijama i cijenom jednog ili više proizvoda. Ove uvjete Kupac će jasno morati potvrditi prije potvrde narudžbe, a one će nakon potvrde narudžbe zajedno s ugovorom biti poslane korisniku na njegov/njezin e-mail.

Trgovac može i ima pravo bilo kada izmjeniti uvjete korištenja i vrijede od trenutka nakon objave na internetskim stranicama Trgovca, s tim da su za svakog Kupca pravovaljani oni uvjeti koje dobije u samom e-mail-u s narudžbom.

Kada Kupac potvrdi narudžbu i izvrši plaćanje, ugovor se smatra sklopljenim, a Trgovac je obvezan Kupcu poslati potvrdu o primanju narudžbe na navedeni Kupcev e-mail u samoj narudžbi.

Kupac je odgovoran za potpuno i istinito ispunjavanje podataka prilikom naručivanja proizvoda.

Korištenjem usluga našeg obrta skockane-igre.hr trgovine prihvaćate ove uvjete. Ukoliko niste suglasni s uvjetima, molimo Vas da dalje ne koristite usluge ove stranice niti da naručujete naše proizvode.

Slike i opisi

Cijene, uvjeti plaćanja i akcijske ponude vrijede isključivo u danu u kojem je izrađena narudžba te ako je ista plaćena po zaprimljenoj ponudi do kraja dana. Naknadne ponude mogu se promijeniti bez prethodne najave i promijenjena ponuda ne utječe na prethodno napravljene narudžbe.

Razlike u nijansama boja mogu se pojaviti zbog podešavanja prikazivanja i ovise o opremi kojom Kupac pogleda slike (tamnije/svjetlije, žarke/blijede nijanse); moguće razlike u nijansama boja ne znače da je proizvod nesukladan i Trgovac se ne može penalizirati zbog toga, pogotovo kad Kupac ima pravo povratka proizvoda u zakonskom roku.

Podaci o proizvodima koje je moguće kupiti na skockane-igre.hr web trgovini podložni su bugovima, nepravilnostima u radu web aplikacije, tehničkim nepravilnostima, tipografskim pogreškama i sl.

Izjava o proizvodima

Svi proizvodi prikazani na skockane-igre.hr su izrađeni u Hrvatskoj od strane Trgovca koji je bio naručitelj ili ih je Trgovac sam izradio.

Cijene

Sve cijene prikazane na skockane-igre.hr ne uključuju PDV jer obrt Skockane igre, vl. Žarko Pintar, nije u sustavu PDV-a prema čl. 90. st. 2 Zakona o PDV-u te PDV nije obračunat i stoga krajnji Kupac ne plaća PDV na prizvode Trgovca. Valuta prikazana na skockane-igre.hr je Euro (EUR).

U cijene proizvoda nisu uključeni troškovi dostave. Troškovi dostave pokazani su zasebno.

U slučaju plaćanja e-bankingom i općom uplatnicom, troškovi uplate i/ili međubankarske transakcije nisu uključeni u cijenu.

Proizvodi se isporučuju po cijenama važećim na dan naručivanja bez obzira na datum isporuke. Zadržavamo pravo promjene cijene ako nije navedeno drugačije.

2. Naručivanje i plaćanje

Narudžbom prihvaćate ove uvjete. Kupnju možete ostvariti samo ako ste punoljetni (18+).

Za kupnju na web trgovini nije potrebna registracija i isključivo se može kupiti naše proizvode kao gost. Važno je samo da Kupac točno navede e-mail adresu kako bi nakon potvrde narudžbe i unosa podataka za dostavu Kupac mogao dobiti potvrdu narudžbe.

U trenutku narudžbe proizvoda Kupac izjavljuje da pristaje na Uvjete poslovanja, cijene i rokove dostave navedene na stranici proizvoda.

Proizvod može naručiti Kupac koji izjavljuje da je njegov identitet stvaran, da su podaci za isporuku točni (adresa, telefon, e-mail) i da u slučaju da su isti netočni, narudžba nije valjana.

Uporaba lažnog identiteta smatra se pokušajem prevare i Trgovac zadržava pravo da o tome obavijesti nadležne organe, blokira pristup korisniku, poništi popuste i onemogući pristup web stranici.

Kod upisivanja podataka za dostavu nužno je upisati točnu adresu i broj telefona kako bi kurirska služba mogla pravovremeno kontaktirati Kupca prije dostave.

Načini plaćanja

Načini plaćanja koji su trenutno dostupni na web trgovini su:

  1. Uplatom na žiro račun – Kupac nakon potvrde narudžbe na e-mail dobiva sve podatke potrebne za izvršenje plaćanja. Rok za izvršenje uplate je 3 dana, nakon čega se narudžba automatski poništava.
  2. Kartično plaćanje – Kupac nakon potvrde narudžbe biva prebačen na sigurnu stranicu za online plaćanje gdje upisuje tražene podatke. Nakon uspješnog popunjavanja formulara na e-mail Kupca stiže potvrda narudžbe.
  3. PayPal plaćanje –  Kupac nakon potvrde narudžbe biva prebačen na sigurni PayPal servis za plaćanje. Vaš račun će biti terećen nakon što završite sa narudžbom.
  4. Gotovinsko plaćanje – Kupac dobiva na e-mail sve podatke o lokaciji obrta i radnom vremenu u kojem je moguće pokupiti i platiti proizvod(e). Plaćanje se vrši gotovinom prilikom preuzimanja robe na adresi obrta.

Narudžba se smatra uspješnom u trenutku kada Kupac na e-mail dobije potvrdu narudžbe. Ukoliko Kupac ne dobije ovakvu e-mail poruku, molimo da pogleda u spam folder i provjeri je li narudžba možda završila tamo. Ukoliko naružba nije stigla na navedenu e-mail adresu Kupca molimo da pokuša ponovno izvršiti narudžbu.

Ako Kupac odbije zbog nekog razloga primiti ispravnu i neoštećenu robu koju je naručio, Trgovac ima pravo tražiti od Kupca nadoknadu svih manipulativnih troškova vezanih uz isporuku.

3. Dostava

Opći uvjeti dostave

Dostava se vrši, ovisno o vrsti robe: kod digitalne robe – direktno putem preuzimanja s internetske poveznice zaprimljene putem e-maila na računalo kupca; kod fizičke robe u suradnji s kurirskim službama. U izvanrednim slučajevima moguća je dostava nekim drugim raspoloživim sredstvom.

Naručeni proizvodi dostavljaju se do ulaza u stambeni objekt. Ako se radi o stambenoj zgradi, dostavljač nije obvezan nositi proizvode do kata na kojem se nalazi Kupac, već do ulaza u zgradu.

Dostava se obavlja na području cijele Hrvatske. Okvirni je rok isporuke od 2 do 3 radna dana (u slučaju personaliziranih proizvoda rok isporuke je produžen na 2-3 radnih dana od potvrde narudžbe Kupca). Subote i nedjelje ne računaju se u rok dostave. Dostava se vrši preko dostavne službe Hrvatske pošte, a dostava personaliziranih igara preko Hrvatske pošte. Svi paketi su osigurani te se za svaki paket izdaje prijemni broj (broj za praćenje pošiljke).

Povrat robe trošak je Kupca.

U slučaju da nije moguće uredno dostaviti naručene proizvode na adresu Kupca koju je naveo u narudžbi, Kupac sam snosi sve troškove dostave na istu ili drugu adresu ovisno o tome koje će podatke navesti prilikom provjere dostave narudžbe.

Ostali uvjeti dostave:

Proizvodi će biti zapakirani tako da se uobičajenom manipulacijom u transportu ne mogu oštetiti.

Kupac može (bi trebao) prilikom preuzimanja proizvoda provjeriti eventualna oštećenja paketa i odmah ih reklamirati dostavnom radniku koji je robu isporučio. U slučaju da je roba oštećena Kupac može odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja.

Kupac ima mogućnost da napravi fotografiju, telefonski nas kontaktira na broj 097 600 4953, te odmah pošalje na e-mail [email protected] svoje napomene.

Kupac bi prilikom preuzimanja robe trebao potpisati otpremnicu koju dostavljač uzima kao potvrdu o preuzimanju. Kupac svojim potpisom time potvrđuje da je paket bio neoštećen i da je preuzet.

Ukoliko Kupac vidi da postoji vidljivi nedostatak na proizvodu kod preuzimanja on nije dužan preuzeti proizvod, može odbiti primitak i ne snosi troškove dostave. U tom slučaju molimo Kupca da nam se što prije javi ili na mail [email protected] ili na broj telefona +385 97 600 4953 kako bismo u najkraćem mogućem roku poslali novi proizvod.

Ako Kupac, nakon što je roba obrađena sa statusom „poslana“, u očekivanom vremenu ne primi robu ili obavijest o isporuci, ima obvezu o tome obavijestiti Trgovca kako bi se poduzelo traženje pošiljke ili kako bi se poslala zamjenska pošiljka.

4. Odgovornost za materijalne nedostatke

Trgovac je odgovoran za materijalne nedostatke proizvoda koje se prodaju na web stranici skockane-igre.hr sukladno Zakonu o obveznim odnosima (članci 400-422).

Trgovac odgovara za materijalne nedostatke proizvoda koje je imao u trenutku prijelaza rizika na Kupca, bez obzira je li mu to bilo poznato. Trgovac odgovara i za one materijalne nedostatke koji se pojave nakon prijelaza rizika na Kupca ako su posljedica uzroka koji je postojao prije toga. Trgovac ne odgovara za neznatan materijalni nedostatak.

Materijalni nedostatak postoji:

  • ako stvar nema potrebna svojstva za svoju redovitu uporabu ili za promet
  • ako stvar nema potrebna svojstva za posebnu uporabu za koju je Kupac nabavlja, a koja je bila poznata Trgovcu ili mu je morala biti poznata
  • ako stvar nema svojstva i odlike koje su izrijekom ili prešutno ugovorene, odnosno propisane
  • kad je Trgovac predao stvar koja nije jednaka uzorku ili modelu, osim ako su uzorak ili model pokazani samo radi obavijesti
  • ako stvar nema svojstva koja inače postoje kod drugih stvari iste vrste i koja je Kupac mogao opravdano očekivati prema naravi stvari, posebno uzimajući u obzir javne izjave Trgovca o svojstvima stvari (reklame, označavanje stvari i dr.)

Nedostaci za koje Trgovac ne odgovara:

  • Trgovac ne odgovara za nedostatke ako su u trenutku sklapanja ugovora bili poznati Kupcu ili mu nisu mogli ostati nepoznati.
  • Smatra se da nisu mogli ostati nepoznati Kupcu oni nedostaci koje bi brižljiva osoba s prosječnim znanjem i iskustvom osobe istog zanimanja i struke kao kupac mogla lako opaziti pri uobičajenom pregledu stvari.
  • Ako je Kupac na temelju izjava Trgovca ili njegova predstavnika očekivao postojanje određenih svojstava stvari, nedostatak se ne uzima u obzir ako Trgovac nije znao niti morao znati za te izjave, ili su te izjave bile opovrgnute do trenutka sklapanja ugovora ili one nisu utjecale na odluku Kupca da sklopi ugovor.

Pregled stvari i vidljivi nedostaci:

  • Prilikom dostave proizvoda Kupac može provjeriti ispravnost narudžbe, i dužan je provjeriti ispravnost proizvoda.
  • Kupac je dužan preuzeti proizvod na uobičajeni način pregledati ili je dati na pregled, čim je to moguće, i o vidljivim nedostacima obavijestiti Trgovca u roku od osam dana inače gubi pravo koje mu po toj osnovi pripada.
  • Kad je pregled izvršen u nazočnosti obiju strana, Kupac je dužan svoje primjedbe zbog vidljivih nedostataka priopćiti Trgovcu odmah, inače gubi pravo koje mu po toj osnovi pripada.
  • Ukoliko Kupac vidi da postoji vidljivi nedostatak na proizvodu kod preuzimanja on nije dužan preuzeti proizvod, može odbiti primitak i ne snosi troškove dostave. U tom slučaju molimo Kupca da nam se što prije javi ili na mail [email protected]  ili na broj telefona +385 97 600 4953 kako bismo u najkraćem mogućem roku poslali novi proizvod.
  • Kupac u tom slučaju ima pravo na prigovor te bi trebao poslati pisanu obavijest na e-mail [email protected], s naslovom: OBAVIJEST O NEDOSTATKU.

Trgovac će na zaprimljeni prigovor Kupcu odgovoriti najkasnije u roku 14 dana i smatrat će prigovor potrošača valjanim ako kod pregleda proizvoda utvrdi da je prigovor sukladan Zakonu o obveznim odnosima i Zakonu o zaštiti potrošača.

Kupac koji je pravodobno i uredno obavijestio Trgovca o nedostatku može po svom izboru:

  • zahtijevati od Trgovca da nedostatak ukloni,
  • zahtijevati od Trgovca da mu preda novi proizvod bez nedostatka,
  • zahtijevati sniženje cijene,
  • izjaviti da raskida ugovor.

Troškove otklanjanja nedostatka i dostave proizvoda bez nedostatka snosi Trgovac.

Trgovac odgovara i za nedostatke koje je kupac mogao lako opaziti ako je izjavio da stvar nema nikakve nedostatke ili da stvar ima određena svojstva ili odlike.

Kad se nakon primitka proizvoda od strane kupca pokaže da proizvod ima neki nedostatak koji se nije mogao otkriti uobičajenim pregledom prilikom preuzimanja, Kupac je dužan, pod prijetnjom gubitka prava, o tom nedostatku obavijestiti Trgovca u roku od dva mjeseca računajući od dana kad je nedostatak otkrio.

Trgovac ne odgovara za nedostatke koji se pokažu pošto proteknu dvije godine od predaje stvari.

Kupac gubi pravo raskida ugovora zbog nedostatka kad mu je nemoguće vratiti stvar ili je vratiti u stanju (ne mora proizvod imati celofan, ali svi sastavni dijelovi proizvoda moraju biti prisutni) u kojem ju je primio.

5. Jednostrani raskid ugovora o kupnji

Po Zakonu o zaštiti potrošača Kupac može jednostrano raskinuti ugovor ne navodeći razloge za to u roku 14 dana od točnog trenutka isporuke proizvoda.

Da bi Kupac mogao ostvariti pravo na jednostrani raskid ovoga Ugovora, mora Trgovca obavijestiti o svojoj odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom poštom ili elektroničkom poštom, u kojoj će navesti svoje ime i prezime, adresu, broj telefona, telefaksa ili adresu elektroničke pošte, a može koristiti i priloženi primjer obrasca za jednostrani raskid ugovora

Ugovor će se smatrati otkazanim u trenutku kada trgovac primi pisanu obavijest o čemu će obavijestiti kupca e-mailom.

Rok za jednostrani raskid iznosi 14 dana od dana kada je Kupcu roba koja je predmet ugovora predana u posjed

Povrat uplaćenog iznosa
Ako Kupac raskine ovaj Ugovor, Trgovac će izvršiti povrat novca koji je primio od Kupca, uključujući i troškove dostave, bez odgađanja, a najkasnije u roku od 14 dana od dana kada je zaprimio Kupcevu odluku o jednostranom raskidu ugovora.

Povrat novca bit će izvršen na isti način na koji je Kupac izvršio uplatu. U slučaju da pristajete na drugi način povrata plaćenog iznosa, Trgovac ne snosi nikakve troškove u odnosu na povrat.

Povrat novca Trgovac će izvršiti tek nakon što mu roba bude vraćena ili nakon što mu Kupac dostavi dokaz da mu je roba poslana nazad.

Povrat robe

Robu je Kupac dužan vratiti ili je predati Trgovcu na adresi Rafe Barišića 4, 10040 Zagreb, bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada je Kupac uputio odluku o jednostranom raskidu ugovora.

Troškovi povrata robe

Kupac koji zatraži jednostrani raskid ugovora dužan je snositi troškove povrata proizvoda Trgovcu.

Odgovornost potrošača za umanjenje vrijednosti robe

Sukladno čl. 77 st. 5 Zakona o zaštiti potrošača Kupac je odgovoran za svako umanjenje vrijednosti kupljenog proizvoda koje je rezultat rukovanja kupljenim proizvodom. Trgovac po primitku vraćenog proizvoda utvrđuje postotke umanjenja iznosa povrata Kupcu uslijed umanjenja vrijednosti samog proizvoda.

Kupac nema pravo na jednostrani raskid ugovora ako je:

  • Ugovor o uslugama Trgovac u potpunosti ispunio, a ispunjenje je započelo uz izričit prethodni pristanak Kupca te uz njegovu potvrdu da je upoznat s činjenicom da će izgubiti pravo na jednostrani raskid ugovora iz ovoga odsjeka ako usluga bude u potpunosti ispunjena.
  • Predmet ugovora roba ili usluga čija je cijena ovisna o promjenama na financijskom tržištu koje su izvan utjecaja Trgovca, a koje se mogu pojaviti za vrijeme trajanja prava Kupca na jednostrani raskid ugovora.
  • Predmet ugovora isporuka digitalnog sadržaja za koji potrošač preuzima obvezu platiti cijenu, koji nije isporučen na materijalnom nosaču podataka, ako je ispunjenje ugovora započelo uz izričit prethodni pristanak potrošača te uz njegovu potvrdu da je upoznat s činjenicom da će time izgubiti pravo na jednostrani raskid ugovora, a trgovac mu je dostavio potvrdu sklopljenog ugovora sukladno članku 67. ili članku 76. Zakona o zaštiti potrošača
  • Predmet ugovora roba koja je izrađena po specifikaciji potrošača ili koja je jasno prilagođena potrošaču.

6. Rješavanje sporova

Skockane igre, obrt za proizvodnju, trgovinu i usluge omogućuje Kupcima podnošenje prigovora putem pošte na adresu obrta, putem elektroničke pošte te se obvezuje odgovoriti na njih u roku od 15 dana od kada je prigovor zaprimljen.

U slučaju spora između Kupca i Trgovca, može se podnijeti prijava Sudu časti Hrvatske gospodarske komore, Sudu časti Hrvatske obrtničke komore, prijedlog za mirenje Centru za mirenje ili ga prijaviti na platformi za internetsko rješavanje sporova u EU (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR)

Eventualne sporove Trgovac i Kupac nastojat će riješiti dogovorom i mirnim putem, a u suprotnom nadležan je Sud u Zagrebu.

Kontakt:
Skockane igre, obrt za proizvodnju, trgovinu i usluge,
vl. Žarko Pintar
Rafe Barišića 4 10040 Zagreb
OIB: 65340328857
tel: +385 97 600 4953
e-mail: [email protected]
IBAN: HR9323600001103046806 Zagrebačka banka d.o.o.

Kupnjom proizvoda Kupac izjavljuje da prihvaća uvjete poslovanja. Navedene odredbe mogu biti promijenjene i važeći su/primjenjuju se uvjeti u trenutku naručivanja.

[/trp_language] [trp_language language=”en_GB”]

Information about the Business/Trader

Name: Skockane igre, craft for production, trade, and services, owned by Žarko Pintar, Rafe Barišića 4, 10040 Zagreb

Abbreviated Name: Skockane igre, owned by Žarko Pintar

Headquarters: Rafe Barišića 4, 10040 Zagreb

OIB (Personal Identification Number): 65340328857

Email: [email protected]

Contact Phone/Mobile: +385 97 600 4953

Bank: Zagrebačka banka d.d., Trg bana Jelačića 10, Zagreb

IBAN: HR9323600001103046806

SWIFT: ZABAHR2X

These terms of use are the obligation of the Trader, in accordance with Article 57, paragraph 1 of the Consumer Protection Act, to inform the Buyer of legal regulations before they conclude a valid distance contract. The goal is to provide the Buyer with all necessary information important for the conclusion, execution, and termination of the contract in a clear and understandable manner.

1. General Terms

Trader

The trader is a craft for trade and services under the name Skockane igre, craft for production, trade, and services, owned by Žarko Pintar, Rafe Barišića 4, 10040 Zagreb, operating on the website skockane-igre.hr. Detailed information is visible at the beginning of this text.

Buyer

The buyer of the goods is a natural person or a visitor of the web shop who sends an order to the Trader and pays for it through the web store services clearly stated on the Trader’s website. The Buyer can also be a legal entity, craftsman, individual trader, or a natural person engaged in business activities.

The terms of use are part of the distance contract, along with the specifications and price of one or more products. The Buyer will have to clearly confirm these terms before confirming the order, and they will be sent to the user along with the contract after the order confirmation via their email.

The Trader can amend the terms of use at any time, and they are valid from the moment they are published on the Trader’s website. The valid terms for each Buyer are those received in the email with the order.

When the Buyer confirms the order and makes the payment, the contract is considered concluded, and the Trader is obliged to send the order confirmation to the Buyer’s email provided in the order.

The Buyer is responsible for providing complete and truthful information when ordering products.

By using the services of our craft skockane-igre.hr store, you accept these terms. If you do not agree with the terms, please do not use this site or order our products.

Images and Descriptions

Prices, payment terms, and promotional offers are valid only on the day the order is made and if the payment is made according to the received offer by the end of the day. Subsequent offers may change without prior notice, and the changed offer does not affect previously made orders.

Color shade differences may occur due to display settings and depend on the equipment used by the Buyer to view the images (darker/lighter, vibrant/pale shades); possible color shade differences do not mean the product is non-compliant, and the Trader cannot be penalized for this, especially since the Buyer has the right to return the product within the legal timeframe.

Product information available for purchase on skockane-igre.hr is subject to bugs, web application malfunctions, technical issues, typographical errors, etc.

Product Statement

All products displayed on skockane-igre.hr are made in Croatia by the Trader who commissioned them or were made by the Trader himself.

Prices

All prices shown on skockane-igre.hr do not include VAT because the craft Skockane igre, owned by Žarko Pintar, is not in the VAT system according to Article 90, paragraph 2 of the VAT Act, and VAT is not calculated, so the end Buyer does not pay VAT on the Trader’s products. The currency displayed on skockane-igre.hr is Euro (EUR).

Product prices do not include shipping costs. Shipping costs are shown separately.

In the case of payment by e-banking and general payment slip, payment and/or interbank transaction fees are not included in the price.

Products are delivered at the prices valid on the day of ordering, regardless of the delivery date. We reserve the right to change the price unless otherwise stated.

2. Ordering and Payment

By ordering, you accept these terms. Purchases can only be made if you are an adult (18+).

No registration is required for purchasing on the web store, and our products can only be purchased as a guest. It is only important that the Buyer provides an accurate email address so that after confirming the order and entering delivery details, the Buyer can receive an order confirmation.

At the time of ordering the product, the Buyer declares that they agree to the Terms of Business, prices, and delivery times stated on the product page.

A Buyer who declares that their identity is real, the delivery data is accurate (address, phone, email) and if the same are inaccurate, the order is not valid, can place an order.

Using a false identity is considered an attempt to fraud, and the Trader reserves the right to inform the competent authorities, block the user’s access, cancel discounts, and disable access to the website.

When entering delivery data, it is necessary to enter the correct address and phone number so that the courier service can contact the Buyer before delivery.

Payment Methods

The currently available payment methods on the web store are:

  1. Bank transfer – After confirming the order, the Buyer receives all the necessary data for payment execution by email. The payment deadline is 3 days, after which the order is automatically canceled.
  2. Card payment – After confirming the order, the Buyer is redirected to a secure online payment page where they enter the required data. After successfully filling out the form, the Buyer receives an order confirmation by email.
  3. PayPal payment – After confirming the order, the Buyer is redirected to the secure PayPal payment service. Your account will be charged after you complete the order.
  4. Cash payment – The Buyer receives all information about the craft’s location and working hours by email, where it is possible to pick up and pay for the product(s). Payment is made in cash upon collection of the goods at the craft’s address.

The order is considered successful when the Buyer receives an order confirmation by email. If the Buyer does not receive such an email, please check the spam folder and verify if the order might have ended up there. If the order did not arrive at the Buyer’s email address, please try to place the order again.

If the Buyer refuses to accept correct and undamaged goods for any reason, the Trader has the right to seek compensation for all handling costs related to delivery.

3. Delivery

General Delivery Terms

Delivery is carried out depending on the type of goods: for digital goods – directly via a download link received by email to the Buyer’s computer; for physical goods in cooperation with courier services. In exceptional cases, delivery may be made by other available means.

Ordered products are delivered to the entrance of the residential building. If it is a residential building, the courier is not obliged to carry the products to the floor where the Buyer is located, but only to the building entrance.

Delivery is performed throughout Croatia. The approximate delivery time is 2 to 3 working days (for personalized products, the delivery time is extended to 2-3 working days from the Buyer’s order confirmation). Saturdays and Sundays are not counted in the delivery time. Delivery is made through the Croatian Post, and the delivery of personalized games is through the Croatian Post. All packages are insured, and a receipt number (tracking number) is issued for each package.

The cost of returning the goods is borne by the Buyer.

If it is not possible to deliver the ordered products to the address specified by the Buyer in the order, the Buyer bears all delivery costs to the same or another address depending on the information provided during the delivery check.

Other Delivery Conditions:

Products will be packaged so that they cannot be damaged by normal handling in transport.

The Buyer should check the package for any damages upon receipt and immediately report any damage to the delivery worker who delivered the goods. If the goods are damaged, the Buyer can refuse to accept the shipment with visible external damage.

The Buyer has the option to take a photo, contact us by phone at +385 97 600 4953, and immediately send their remarks to [email protected].

The Buyer should sign the delivery note upon receipt of the goods, which the courier takes as proof of receipt. By signing, the Buyer confirms that the package was undamaged and accepted.

If the Buyer sees a visible defect on the product upon receipt, they are not obliged to accept the product and may refuse acceptance without bearing delivery costs. In this case, please contact us as soon as possible either via email at [email protected] or by phone at +385 97 600 4953 so we can send a new product as soon as possible.

If the Buyer, after the goods have been processed with the status “sent,” does not receive the goods or notice of delivery within the expected time, they must notify the Trader to initiate a search for the shipment or send a replacement shipment.

4. Responsibility for Material Defects

The Trader is responsible for material defects of products sold on the website skockane-igre.hr in accordance with the Obligations Act (Articles 400-422).

The Trader is liable for material defects of products that existed at the time the risk was transferred to the Buyer, regardless of whether the Trader was aware of them. The Trader is also liable for material defects that appear after the risk transfer to the Buyer if they are due to a cause that existed before that time. The Trader is not liable for insignificant material defects.

A material defect exists if:

  • The item does not have the necessary properties for its regular use or trade.
  • The item does not have the necessary properties for the specific use for which the Buyer is purchasing it, which was known or should have been known to the Trader.
  • The item does not have the properties and qualities that were explicitly or implicitly agreed upon or prescribed.
  • The Trader delivered an item that is not identical to the sample or model unless the sample or model was shown for information only.
  • The item does not have the properties that normally exist in other items of the same kind and that the Buyer could reasonably expect according to the nature of the item, especially considering public statements by the Trader about the item’s properties (advertisements, item labeling, etc.).

Defects for which the Trader is not responsible:

  • The Trader is not liable for defects if they were known to the Buyer at the time of contract conclusion or could not have remained unknown to them.
  • It is considered that defects could not have remained unknown to the Buyer if a diligent person with average knowledge and experience in the same profession as the Buyer could easily notice them during the usual inspection.
  • If the Buyer expected the item to have certain properties based on the Trader’s or their representative’s statements, the defect is not taken into account if the Trader was not aware of and could not have known about those statements, or if those statements were refuted before the contract was concluded, or if they did not influence the Buyer’s decision to conclude the contract.

Inspection of items and visible defects:

  • Upon delivery of the products, the Buyer may check the correctness of the order and is obliged to check the correctness of the products.
  • The Buyer must inspect the product or have it inspected in the usual manner as soon as possible and notify the Trader of any visible defects within eight days; otherwise, they lose the right that belongs to them on that basis.
  • If the inspection is carried out in the presence of both parties, the Buyer must immediately communicate any objections due to visible defects to the Trader; otherwise, they lose the right that belongs to them on that basis.
  • If the Buyer notices a visible defect on the product upon receipt, they are not obliged to accept the product; they may refuse acceptance and will not bear delivery costs. In that case, please contact us as soon as possible either via email at [email protected] or by phone at +385 97 600 4953 so we can send a new product as soon as possible.
  • In this case, the Buyer has the right to file a complaint and should send a written notice to [email protected] with the subject: NOTICE OF DEFECT.

The Trader will respond to the received complaint within 14 days and will consider the consumer’s complaint valid if it is found, upon inspection, to be in accordance with the Obligations Act and the Consumer Protection Act.

A Buyer who has timely and properly notified the Trader of a defect may, at their choice:

  • Request the Trader to remove the defect,
  • Request the Trader to deliver a new product without defects,
  • Request a price reduction,
  • Declare that they are terminating the contract.

The costs of defect removal and delivery of a product without defects are borne by the Trader.

The Trader is also liable for defects that the Buyer could easily notice if they stated that the item has no defects or that it has certain properties or qualities.

If, after receiving the product, it is found to have a defect that could not be discovered during the usual inspection upon receipt, the Buyer is obliged, under threat of losing their rights, to notify the Trader of the defect within two months from the day the defect was discovered.

The Trader is not liable for defects that appear after two years from the delivery of the item.

The Buyer loses the right to terminate the contract due to a defect if it is impossible to return the item or return it in the condition in which it was received (the product does not need to have cellophane, but all components of the product must be present).

5. Unilateral Termination of the Purchase Agreement

According to the Consumer Protection Act, the Buyer can unilaterally terminate the agreement without stating reasons within 14 days from the exact moment of product delivery.

To exercise the right to unilateral termination of this Agreement, the Buyer must inform the Trader of their decision to unilaterally terminate the agreement before the deadline. This must be done with an unequivocal statement sent by mail or email, including the Buyer’s name, address, phone number, fax number, or email address. The Buyer may use the attached form for unilateral termination of the agreement.

The agreement will be considered canceled at the moment the Trader receives the written notice, and the Buyer will be notified via email.

The period for unilateral termination is 14 days from the day the Buyer took possession of the goods that are the subject of the agreement.

Refund of Paid Amount

If the Buyer terminates this Agreement, the Trader will refund the money received from the Buyer, including delivery costs, without delay and no later than 14 days from the day the Trader received the Buyer’s decision to unilaterally terminate the agreement.

The refund will be made using the same payment method that the Buyer used. If the Buyer agrees to a different refund method, the Trader will not incur any costs related to the refund.

The Trader will make the refund only after the goods are returned or after the Buyer provides proof that the goods have been sent back.

Return of Goods

The Buyer is obliged to return or hand over the goods to the Trader at Rafe Barišića 4, 10040 Zagreb, without unnecessary delay, and in any case no later than 14 days from the day the Buyer communicated the decision to unilaterally terminate the agreement.

Costs of Returning Goods

The Buyer requesting unilateral termination of the agreement is responsible for bearing the costs of returning the products to the Trader.

Consumer Responsibility for Decreased Value of Goods

According to Article 77, Paragraph 5 of the Consumer Protection Act, the Buyer is responsible for any reduction in the value of the purchased product resulting from handling the product. Upon receiving the returned product, the Trader will determine the percentage of the refund amount reduction due to the decreased value of the product.

The Buyer has no right to unilaterally terminate the agreement if:

  • The service agreement has been fully performed by the Trader, and the performance began with the Buyer’s explicit prior consent and with their acknowledgment that they would lose the right to unilateral termination of the agreement if the service is fully performed.
  • The subject of the agreement is goods or services whose price depends on fluctuations in the financial market beyond the Trader’s control and which may occur during the period for unilateral termination of the agreement.
  • The subject of the agreement is the delivery of digital content that the consumer has agreed to pay for, which is not delivered on a tangible medium, if the performance of the agreement has begun with the consumer’s explicit prior consent and with their acknowledgment that they would lose the right to unilateral termination of the agreement, and the Trader has provided confirmation of the concluded agreement in accordance with Article 67 or Article 76 of the Consumer Protection Act.
  • The subject of the agreement is goods made to the consumer’s specifications or clearly personalized.

6. Dispute Resolution

Skockane igre, an establishment for production, trade, and services, allows Customers to submit complaints via mail to the business address or via email, and commits to responding to them within 15 days of receipt.

In case of a dispute between the Customer and the Trader, a complaint can be submitted to the Court of Honour of the Croatian Chamber of Commerce, the Court of Honour of the Croatian Chamber of Trades and Crafts, a proposal for mediation to the Mediation Centre, or it can be reported on the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR).

The Trader and the Customer will endeavor to resolve any disputes amicably and peacefully; otherwise, the Court in Zagreb will have jurisdiction.

Contact:

Skockane igre, an establishment for production, trade, and services
Owner: Žarko Pintar
Rafe Barišića 4, 10040 Zagreb
OIB: 65340328857
Tel: +385 97 600 4953
Email: [email protected]
IBAN: HR9323600001103046806, Zagrebačka banka d.o.o.

By purchasing products, the Customer declares acceptance of the terms of business. The stated provisions may be changed, and the applicable terms are those in effect at the time of ordering.

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